How 3DPT Physical Therapy saved 35+ hours monthly on insurance verification

3D Physical Therapy (3DPT) is an outpatient physical therapy clinic with two locations in Dallas, Texas. They were spending significant time on manual insurance verifications, creating heavy workloads for their front desk staff and causing frequent turnover. With Pocket's automated verification system, they reclaimed 35+ hours per month and transformed their front office operations.

THE CHALLENGE

Heavy front-office workload was driving frequent staff turnover

The owner of 3DPT wanted to keep his front desk staff customer-facing and focused on lead generation. But with 13 PTs across two Dallas locations, the volume of insurance verifications, scheduling, and payment processing had become unsustainable; leading to frequent turnover and an overwhelmed administrative team.

"The front desk team was constantly stretched thin. Between insurance verifications, scheduling, and handling payments, it was too much — and we kept losing good people because of it."

Grady Callaway, Owner of 3DPT

THE SOLUTION

3DPT signed on for 70 insurance verifications per month with Pocket

By adopting Pocket's insurance eligibility verification software, 3DPT eliminated time-consuming manual verification calls and gave their front-desk team real-time eligibility data before every appointment. Onboarding was completed in April, and Pocket has been seamlessly handling their verifications ever since, freeing their front desk staff to focus on patient experience and lead generation rather than time-consuming phone calls to payers.

WHAT THEY GOT

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70 insurance verifications handled per month

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Front desk team refocused on patient care & lead generation

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new information

“

Pocket is really fast and really helpful with our verifications. Pocket legitimately saved us a lot of time on the phone.

Emma, Offide Manager

3DPT Physical Therapy