This Privacy Policy explains how LetsPocket, Inc. ("Pocket," "we," "us," or "our") collects, uses, and shares information when you visit our website at letspocket.com (the "Site"), request a demo, contact us, or otherwise interact with our marketing and sales channels.
This policy applies to our marketing website only. If your clinic is an active customer of the Pocket platform, the handling of patient information processed through our product is governed by our Business Associate Agreement (BAA) and Product Privacy Notice, which take precedence over this policy for that data. Contact us if you need a copy.
Effective Date: 2026-05-27 Last Updated: 2026-05-27
INFORMATION
1. Information We Collect
Information you provide to us
We collect information you submit directly, including when you:
• Book a demo through our scheduling tool (name, email, phone number, clinic name, role, number of locations, and any details you share about your needs).
• Contact us by email, phone, or through forms on the Site (your name, contact details, and the contents of your message).
• Subscribe to communications such as newsletters, product updates, or case studies (your email address and any preferences you provide).
• Apply for a job or partner with us (your resume, work history, and other details you choose to share).
Information collected automatically
When you visit the Site, we automatically collect limited technical information through our analytics tools:
• IP address (anonymized through hashing)
• Browser type and version, operating system, and device type
• Pages viewed, referring URL, and timestamps
• Approximate geographic location (country/region level)
Our website uses Framer's built-in analytics, which is cookieless and does not store persistent identifiers on your device. We do not currently use cross-site tracking cookies on our marketing site. If we add additional analytics or marketing tools in the future, we will update this policy and, where required, request your consent.
Information from third parties
We may receive information about you from:
• Demo scheduling tools (e.g., Calendly, Cal.com, or similar) when you book time with our team.
• Business contact databases and clinic directories that we use for outbound sales outreach.
• Referrals from existing customers or partners.
USAGE
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and schedule demos
• Provide information about our products, pricing, and case studies
• Send you marketing communications you have opted into
• Improve our website, content, and user experience
• Conduct business operations, analytics, and product development
• Comply with legal obligations and protect our rights
We do not sell your personal information. We do not use information from our marketing site to train artificial intelligence models.
SHARING
3. How We Share Your Information
We share information only as needed to operate our business:
• Service providers that help us run our website, email, CRM, scheduling, analytics, and hosting (each bound by confidentiality and data protection terms).
• Professional advisors including lawyers, accountants, and auditors.
• Legal compliance and safety when required by law, subpoena, or to protect our rights and the rights of others.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
A non-exhaustive list of current third-party tools that may process information from our marketing site:
• Framer — Website hosting and built-in analytics
• Calendly — Demo scheduling
• HubSpot — Email and customer outreach
• Slack — Internal operations
• Google Workspace — Internal operations
COOKIES
4. Cookies and Tracking
Our marketing site relies on Framer's cookieless analytics and does not currently set non-essential tracking cookies. Certain third-party tools you interact with (for example, when you click "Book a Demo" and land on a Calendly page) may set their own cookies on their domains, governed by their own privacy policies.
If we begin using cookies that require consent under applicable law (GDPR, ePrivacy, CCPA), we will update this policy and provide a cookie banner with controls to accept or reject.
You can configure your browser to refuse cookies or to alert you when cookies are being sent.
YOUR RIGHTS
5. Your Rights and Choices
Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information, subject to certain exceptions
• Restrict or object to certain processing
• Port your information to another service
• Withdraw consent at any time where processing is based on consent
• Opt out of marketing communications at any time using the unsubscribe link in any email or by contacting us
California residents have additional rights under the California Consumer Privacy Act (CCPA) and CPRA, including the right to know what information is collected, the right to delete, the right to correct, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell personal information.
EU/UK/EEA residents have rights under the GDPR and UK GDPR, including the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at the address in Section 10. We will respond within the timeframes required by applicable law.
RETENTION
6. Data Retention
We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. Specific retention periods vary by data type:
• Demo and contact requests: typically retained for the duration of the sales relationship plus 6 years.
• Marketing subscribers: retained until you unsubscribe.
• Website analytics: retained in aggregated, non-identifying form per Framer's analytics policy.
SECURITY
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you believe your interaction with us is no longer secure, please contact us immediately.
INTERNATIONAL
8. International Data Transfers
LetsPocket Inc. is based in the United States, and information we collect is processed in the U.S. and other countries where our service providers operate. If you are located outside the U.S., your information may be transferred to and processed in jurisdictions with different data protection laws than your own.
Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.
CHILDREN
9. Children's Privacy
The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
CONTACT
10. Contact Us
Questions, requests, or concerns about this Privacy Policy or your personal information should be directed to:
LetsPocket, Inc.
140 Hope Street
Brooklyn, NY 11211
Email: security@letspocket.com
For verified rights requests (access, deletion, correction), please include "Privacy Request" in the subject line and provide enough information to verify your identity.
UPDATES
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide additional notice (such as by email or a banner on the Site). Continued use of the Site after the effective date constitutes acceptance of the updated policy.
PATIENT DATA
A Note About Patient Data
If you are a patient of a clinic that uses Pocket, this policy does not apply to your protected health information (PHI). Your clinic is the responsible party for your healthcare data and operates under HIPAA and applicable state laws. LetsPocket Inc. acts as a Business Associate of the clinic under a signed BAA. Please contact your clinic for questions about how your health information is used.
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