Accelerate
Case Study
From manual calls and inaccurate portals to a fully managed, verification workflow
BACKGROUND
Accelerate’s CEO discovered Pocket while searching for a better solution to the verification challenges the practice had been navigating. After getting started in April of 2025, the impact was immediate. Christie, the executive assistant, describes the relationship as one of the best vendor decisions the practice has made.
THE CHALLENGE
Before Pocket, insurance verification at Accelerate was a manual, time-consuming process. Christie and the admin staff would personally call insurance providers, log into payor portals, and create patient benefit forms by hand - a routine that was both labor-intensive and prone to the limitations of portal data, which is often incomplete. Staying on top of payer policy changes added another layer of complexity. Christie would monitor newsletters and check payer websites to catch updates that could affect coverage determinations - work that required constant vigilance to avoid costly surprises.
“Pocket is the one bill a month I feel happy paying. I don’t know what I do without Pocket”
Christie — Executive Assistant at Accelerate Physical Therapy
THE SOLUTION
Pocket replaced Accelerate’s manual verification workflow by calling every insurance carrier directly for each patient - not just checking portals. Benefits are verified with the same rigor Christie applied herself, but without consuming her time. Pocket also handles payer policy monitoring proactively, alerting Accelerate to changes before they’ve appeared on Christie’s radar. Rather than chasing updates reactively, the team can rely on Pocket as an early warning system. The onboarding experience stood out as well. Accelerate came on board during a period of transition - switching EMR platforms at the same time. Pocket’s team made the effort to learn both EMRs, and when Accelerate moved to their new EMR, Pocket guided the entire PT team through the transition. The Pocket team offered as many onboarding calls as needed and walked through the new system with staff directly.
20 Hours
Saved weekly by using Pocket
Proactive
Payer policy changes flagged before Accelerate’s team spots them
Seamless
Onboarding through an EMR switch with full team training
“
“When we switched EMRs, Pocket taught our team the new system. The Pocket team had as many onboarding calls as we wanted and offered to go through everything with the entire PT team.”
Christie — Executive Assistant
Accelerate Physical Therapy
